Support

Are there any fees for products under warranty?

Our machines, which are made of qualified materials, are produced with the durability that will not let you down even for a day for many years. In addition, we have special use and maintenance trainings for your business and a machine maintenance book in order to maintain the performance of the first day and to work at high capacity continuously. However, in a possible warranty period, only road, meal and accommodation fees will be covered by our customers for the services to be provided for all malfunctions included in the warranty within the first 1 year, and all other support services are under the responsibility of our company.

How long does it take to provision the service request need within the scope of the warranty?

We produce instant solutions for you with our instant support line that answers your questions and problems on technical issues, and our fast global spare parts supply chain. In case of maximum problems that may occur, our personnel will be promptly directed and intervened within 2 days, and within 7 days for out-of-town demands. Service requests from abroad will also be met immediately, within a maximum of 15 days, if visa procedures and other processing processes are appropriate.

Under what conditions can I get warranty support?

It is important to follow the warranty periods of your machines. You can contact to our company and request support in all cases during the scope of product warranty within the start and end dates of your warranty period.

What should I do to maintain warranty coverage?

Using it in accordance with the instructions will allow the machines to remain within the scope of warranty.

In which cases the warranty is out of scope?

All operations realized outside the operating instructions of the machines, malfunctions that occur due to user misuse of the machines without providing the appropriate conditions and improperly cause our machines to go out of the scope of warranty. In addition, situations such as folding and washing the carpets in the machine, forcing the machine by adjusting the pressure intensities more than necessary, using the machine at inappropriate speeds, trying to wash the carpets with brush and tape cycles can be given as examples of issues that are considered as user-induced misuse, and there may be many other usage errors. . Any unusual noise, negative operation, etc. in your machines. In cases such as the realization of problems, ignoring, not giving feedback to the company and continuing to use the machine cause many problems with the machine.

What should be done in the event of an improbable condition in the engine?

First of all, in case of any sound change from the machine, it should be controlled by an electrician. If a mechanical noise is heard from your machine, the bearing and reducer gears should be checked, and in case of vibration and mechanical noise, it is important to check the connection equipment.

How are maintenance operations performed for the long-term performance of the brushes?

If the bristles lie in any direction, the brushes must be changed. Otherwise, the possibility of a decrease in washing performance may be seen. Disassembling the brushes once a month, cleaning the inside of the bristles, and pre-exercising the brushes during the first installation of the brushes are among the important points to be considered.

How should the sprockets be maintained?

Chain equipment can stretch over time due to deformation due to operation. For this reason, they must be tensioned at the tensioning points. The chain and gears should be lubricated once every two weeks with grease and should not be left without oil. In addition, the lubrication of square thread nuts up and down will also be effective in ensuring long-term performance.

What should be take attention about bearings?

In the event of a mechanical noise during operation, it is necessary to control it by the technician and to replace the bearings that make a lot of noise or jam. However, bearings with bearings must be lubricated once every two weeks.

What should be considered in the use of the conveyor belt?

Conveyor belt should be washed with plenty of clean water at the end of the work, and detergent and chemical residues should not be left on the belt.

How should the maintenance of the drains be at the point of maintaining high efficiency?

Cleaning the water and detergent nozzles once a month is important to maintain long-term performance. In addition, water and detergent engine pressures should be checked at regular intervals.

What should be considered regarding electricity?

The cable and installation should not be removed by paying attention to the fact that water and liquid substances do not come into the electrical and electronic connection equipment. The electronic control panel should be kept 40 cm above the ground and care should be taken not to get foreign objects in front of the motion sensors. In addition, the brush up and down switches should never be moved.

Why are defects caused by the way of washing the carpet not covered by the warranty?

In industrial carpet washing machines, it is considered as a wrong method to put thin and sensitive carpets in the washing process on top of each other. Carpets in thin sizes can become entangled in their brushes due to the pressure settings of the disc brushes. In this way, it causes the brush motors to burn and break. Due to the strong structure of the machines, carpets and machines can be damaged by washing thin and delicate carpets. In addition, washing carpets larger than the maximum width that the machines can wash by folding causes damage to the brushes moving in the right and left directions. For this reason, problems arising from washing two or more carpets by placing them on top of each other or folding them are not covered by the warranty.

What are the special cases with electric cause?

Factors such as fluctuations, imbalances, rises or falls in the voltage, insufficient or no grounding, unsuitable voltage values of the electrical network may cause the failure of the electronics in the machine. For this reason, it is important that your business has taken mandatory measures in all matters related to voltage stabilizer and electrical network. Our machines are out of warranty for such network-related faults. In order to prevent all possible accidents, grounding procedures must be carried out completely. Our company is not responsible for accidents and malfunctions that may occur due to non-compliance with the instructions. As long as the necessary instructions are followed, you can continue to get the highest performance from your machine in the healthiest way.

What are the user-related special conditions?

Our company, which produces machines of high durability and quality, provides necessary training and informing about the use of machines. At the same time, it responds to support requests in all cases of need. You can easily get the necessary training and information from our professional team, which provides services on a global scale, related to the subject. The machine is out of warranty in case of faulty machine use and subsequent malfunctions caused by employees who are not trained or not informed by us.

In which aspects do the special conditions arising from the pressure adjustments affect the warranty coverage?

Applying more pressure to the carpets than necessary may not provide better cleaning, but may cause damage to the carpet and the machine. Minimum and maximum pressure adjustments are made by us on our machines. In the washings carried out by increasing the pressure setting, the disc brushes are damaged and difficulties occur in the carrier motors. For these reasons, it is not recommended to change the pressure adjustments beyond the control of our company, and it causes the machine to be out of warranty.

What are the special conditions resulting from the breakdown of the machine structure?

While producing our machines, materials suitable for trouble-free use are preferred for many years. Defects that may occur by drilling holes in the machine body or welding will exclude the products from the scope of warranty. Our machines are coated with chrome and galvanized against corrosion. Any subsequent operation may cause the disappearance of this stainless feature. For this reason, cutting parts, welding, etc. Breakages or malfunctions that may occur as a result of these processes are not covered by the warranty.

What are the problems that may occur due to insufficient cleaning?

During the carpet cleaning process, hair, fluff, etc. foreign objects can settle between the bands and inside the working mechanisms. The accumulation of these particles causes damage to the components. Failures in belt balls and conveyor belts are mostly caused by incomplete cleaning. It is emphasized by our company that the necessary information and procedures for machine cleaning are carried out completely to the users. We emphasize the importance of taking the necessary measures in this regard, and we would like to state that the problems that occur in terms of the subject will be excluded from the scope of warranty.